Follow up

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Your Biggest Competitor Often Isn’t Another Dealer – It’s Customer Inaction

As mentioned in many of my columns, every prospect has an unspoken question on her mind: Why should I choose you instead of every competitive option available to me, including doing nothing?  In this installment we’re going to focus on solving the “including doing nothing” part of the question. Most flooring dealers assume their [...]

By |2025-09-19T18:51:21-06:00September 19th, 2025|

The Power of Strategic Follow Up

You’ve probably had this experience: a customer visits your showroom, shows interest, and then leaves without making a buying decision. Days turn into weeks, and despite your great first impression, they never return. Frustrating? Absolutely. Preventable? Completely. Statistics across multiple industries consistently show that follow-up is key to closing sales. While follow-up data specific [...]

By |2025-07-02T14:53:37-06:00July 7th, 2025|